Billing and plans - Relaticle [Workspace & billing](https://relaticle.com/help/workspace) Billing and plans =================== Relaticle Cloud is priced per workspace, never per seat. Trials, subscriptions, credits, and pausing explained. Updated November 8, 2026 Relaticle Cloud is billed **per workspace, never per seat**, so you can invite your whole team without the price moving. The **Billing** page lives under your workspace name in the sidebar; subscription actions there belong to the workspace owner, and other members see who to ask. [](#what-cloud-pro-costs "Permalink")What Cloud Pro costs --------------------------------------------------------- Cloud Pro is the entry plan: unlimited users and records, 2,000 AI credits a month, premium AI models, up to 10 connected mailboxes, the REST API and MCP server, and email support. It costs **$19/mo per workspace billed yearly** ($228 a year), or **$24/mo billed monthly**. For larger rollouts, Enterprise implementation starts at $20,000 a year. The [pricing page](/pricing) has the details. [](#what-cloud-scale-costs "Permalink")What Cloud Scale costs ------------------------------------------------------------- Cloud Scale is for teams that run on Relaticle all day. It includes everything in Cloud Pro, raises the allowance to 5,000 AI credits a month, allows up to 50 connected mailboxes, triples REST API and MCP throughput, and comes with priority support. It costs **$49/mo per workspace billed yearly** ($588 a year), or **$59/mo billed monthly**. Switch between Pro and Scale from the Billing page; Stripe prorates the change. [](#the-trial "Permalink")The trial ----------------------------------- Every new Cloud workspace starts a **14-day Pro trial automatically, with no card**. The trial includes everything in Cloud Pro, with 2,000 AI credits and one connected mailbox. Premium AI models unlock once the workspace holds a record of its own. When it ends, subscribe from the Billing page to keep Cloud access; without a subscription the workspace pauses. If you need more time, the owner can extend the trial by 7 days once from the Billing page. AI credits do not refill during the extension. Relaticle Cloud has no free plan. We keep a paused trial workspace for 60 days after the last sign-in. If no one signs in or chooses a plan in that time, we delete it and its records. We email the owner twice first. [](#managing-the-subscription "Permalink")Managing the subscription ------------------------------------------------------------------- **Manage subscription** opens the billing portal, where you update the payment method, download invoices, and switch between monthly and yearly. Cancelling keeps your plan until the end of the paid period. On Enterprise, the portal is where you pay invoices and update the payment method. Plan changes go through us. [](#if-the-subscription-lapses "Permalink")If the subscription lapses --------------------------------------------------------------------- The workspace **pauses**. The app, API, MCP server, and Rela step aside, but **your records are safe** and remain stored. Resubscribing restores everything exactly as it was. A paused workspace can still be deleted by its owner, and its 30-day deletion grace period applies as usual. [](#ai-credits "Permalink")AI credits ------------------------------------- The plan's monthly credit allowance resets each billing period. Paid workspaces can buy one-time **credit packs** from the Billing page. Purchased credits are spent only after the monthly allowance and never expire. The same page shows how many credits the workspace has used this period. What credits are and what messages cost is covered in [AI credits and rate limits](/help/ai-assistant/ai-credits-and-limits). [](#self-hosting-instead "Permalink")Self-hosting instead --------------------------------------------------------- Relaticle is open source (AGPL-3.0). Self-hosted installs are free forever, with no subscription and no workspace pausing, and AI runs on your own provider keys. The assistant does not meter credits there. Only a per-minute send limit applies, which defaults to 60 and which the operator can change. See the [Self-Hosting Guide](/developers/self-hosting). [ Edit this page on GitHub ](https://github.com/Relaticle/relaticle/edit/main/packages/Documentation/resources/content/help/workspace/billing-and-plans.md) [ Ask a question in Discord ](https://relaticle.com/discord) [ Contact support ](https://relaticle.com/contact)