AI credits and rate limits - Relaticle  

 [AI assistant](https://relaticle.com/help/ai-assistant)

 AI credits and rate limits 
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How assistant messages spend credits on Relaticle Cloud, what each plan includes, and what happens at zero. Self-hosted installs have no credit limit.

 Updated November 4, 2026

On Relaticle Cloud, every message you send the assistant costs credits from your workspace's monthly allowance. A plain reply costs one credit, and each tool the assistant uses to answer adds to it. Credits are shared by the whole workspace, not per person.

[](#self-hosted-installs "Permalink")Self-hosted installs
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A self-hosted install has no credit limit. The assistant runs on your own provider key or local model, and you pay that provider directly. Only the per-minute send limit applies, as described under Rate limits below.

[](#what-a-message-costs "Permalink")What a message costs
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On Relaticle Cloud, the cost scales with the model's multiplier (see [Choose an AI model](/help/ai-assistant/choose-an-ai-model)) plus a little for each tool the assistant uses while answering. Searching records, reading a company, and drafting a proposal each count. A simple question on the default model costs 1 credit; a multi-step request on a 3x model costs more. Each web search adds 2 credits (see [Research a company with Rela](/help/ai-assistant/research-a-company-with-rela)). The final cost settles after the answer completes.

[](#what-each-plan-includes "Permalink")What each plan includes
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| Plan | Credits per month | Messages per minute |
|---|---|---|
| Cloud Pro and its trial | 2,000 | 30 |
| Cloud Scale | 5,000 | 60 |
| Enterprise | Agreed with your team | Agreed with your team |
| Self-hosted | Not metered | 60, set by `CHAT_RATE_LIMIT_PER_MINUTE` (0 for no limit) |

Relaticle Cloud has no free plan; what each plan costs is in [Billing and plans](/help/workspace/billing-and-plans).

Cloud allowances reset with your billing period. Paid workspaces can also buy credit packs. Purchased credits are only drawn on after the monthly allowance and **never expire**. Your remaining balance for the period is shown on the **Billing** page, under your workspace name.

[](#when-credits-run-out "Permalink")When credits run out
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On Relaticle Cloud, the chat shows **You've used all your AI credits** with your reset date, and new messages wait until then. Nothing else in Relaticle is affected. Paid workspaces get an **Add credits** button on the same notice. The rest of the CRM never spends credits; only assistant messages do.

[](#rate-limits "Permalink")Rate limits
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The per-minute message limit is shared across the workspace. If your team sends faster, the chat shows **Sending too fast** with a countdown and sends your message automatically when the window opens, so nothing is lost. A single message can be up to 5,000 characters.

On a self-hosted install the limit defaults to 60 messages a minute. The operator sets it with `CHAT_RATE_LIMIT_PER_MINUTE`, and 0 removes it.

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